Dimplex Cheriton Deluxe Optiflame Electric Fire, Brass/Black

Return Policy for Devaro AU

Last Updated: 04-03-2024

Thank you for choosing Devaro AU for your household and electronics needs. We value your satisfaction and aim to provide a seamless shopping experience. Please read our comprehensive return policy below:

Change of Mind Returns:

We understand that sometimes, circumstances change, and you may need to return a purchased item. Our Change of Mind Returns policy allows you to return items within 30 days of the original purchase date. To be eligible for a return, the item must meet the following criteria:

1. Original Condition: The item must be in its original, unopened, and unused condition.
2. Unbroken Seal: The seal must remain unopened. For electronic items, any tampering or breaking of the manufacturer's seal will void the return eligibility.
3. Complete Packaging: All original packaging, accessories, manuals, and labels must be intact and included.

Please note that the return shipping costs for change of mind returns will be borne by the customer.

Restocking Fee: A restocking fee of 10% of the product price will be applied to change of mind returns.

Returns for Damage or Non-Working Items:

We strive to ensure that every item you receive is in perfect condition. However, if you receive a damaged or non-working item, we offer a 30-day return policy. To initiate a return, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team within 30 days of receiving the item at cs@devaro.com.au.
2. Provide Information: Share your order number and provide a detailed description of the issue.
3. Guided Return Process: Our team will guide you through the return process, offering specific instructions for returning the item.

We, as the retailer, take responsibility for the return shipping costs of damaged or non-working items. Once we receive and inspect the returned item, we will proceed with a refund, replacement, or exchange based on the specific circumstances.

Return Labels:

For Defective Products:

This applies when the product is incorrect, damaged by the carrier, or defective in another way.

• Download/Print: contact us via email to provide it to you

For Customer Remorse/Change of Mind:

This applies when the customer purchased the wrong product, change of mind, it doesn't fit, or they no longer want the item.

• Customer Responsibility: The customer is responsible for return shipping costs.

Refund Process:

Upon receiving and inspecting the returned item, we will initiate the refund process. The refund will be issued using the same form of payment used for the original purchase. Please allow 5-7 business days for the refund to be reflected in your account.

Contact Us:

If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team at cs@devaro.com.au. We are here to assist you.

Policy Revisions:

Devaro AU reserves the right to amend this return policy at any time without prior notification. Changes will be effective immediately upon posting on our website.

Thank you for entrusting Devaro AU with your household and electronics needs. We appreciate your business!